Warung Mama Sari
Budget: RM 0/500
3
issues
3
won back
67%
stayed
Reduce bihun soaking time
Customers said (1):
🧕
“Bihun terlalu lembik, macam porridge dah”— Aina
💡 Expert Recommendation
- 1.Reduce bihun soaking time from 10 min to 5-6 min in room temp water. If stir-frying, add bihun in the last 2-3 minutes only, over high heat (wok hei).
Root cause: Overcooking or soaking too long before frying
They’ll see you listened and made the effort to improve.
Fix dry chicken — reduce grill time
Customers said (1):
🧑💻
“Ayam percik terlalu kering, macam jerky”— Bryan
💡 Expert Recommendation
- 1.Reduce grilling/frying time by 2-3 minutes.
- 2.Add 1 tbsp oil or yogurt to marinade.
- 3.Rest chicken 5 min before serving to retain juices.
- 4.Use meat thermometer — pull at 74°C internal, not higher.
Root cause: Overcooking or lack of marinade fat/moisture
They’ll see you listened and made the effort to improve.
Speed up peak-hour kitchen flow
Customers said (1):
🧑🎓
“Waited 30 minutes for my food during lunch, almost walked out”— Chandra
💡 Expert Recommendation
- 1.Analyze peak-hour order tickets to identify bottleneck station.
- 2.Add 1 extra prep cook during identified peak windows.
- 3.Pre-prep mise en place before service to cut cook time by up to 30%.
- 4.Set target ticket times: appetizers 8 min, mains 15 min.
Root cause: Kitchen bottleneck during peak hours, understaffing, or poor order sequencing
They’ll see you listened and made the effort to improve.
📊 Insights & History
4at risk
Told us why (2)
Silent churn (1)
Unknown (1)
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